I Lost my ATM/Debit/Credit Card, what should I do?

• To report a lost or stolen business or personal ATM/Debit Card, please call 1-888-400-7228 from within the United States, or Toll-Free CC-800-1010-4000 outside of the United States, 24 hours a day, 7 days a week.
  
  To report a lost or stolen GE Capital Platinum Consumer Credit Card, please call 1-866-855-1866 (Outside of the U.S. - Call Collect 513-770-3786), 24 hours a day, 7 days a week.
  
  To report a lost or stolen GE Capital Productivity^SM Business Credit Card, please call 1-866-243-7678 (Outside of the U.S. - Call Collect 801-517-5070) 24 hours a day, 7 days a week.

Where can I learn about Online Security and Identity Theft Prevention?

• You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

Do you offer Notary Service?

• Yes we do. Please contact Customer Service at 1-888-400-7228 for the fee schedule and the availability at the Retail Office you wish to visit.

Do you sell Travelers Checks?

• Yes, we offer American Express Travelers Checks to customers of our Network of Preferred Community Banks^SM. Please contact Customer Service at 1-888-400-7228 for further information on the denominations and fees associated with Travelers Checks.

I am planning to travel outside of the United States. Do I need to notify the Bank of the countries I will be visiting in order to use my ATM/Debit card there?

• Yes. Traveling abroad increases the potential for ATM/Debit card fraud. Therefore, from time to time, the Bank may limit or restrict your ATM/Debit card privileges in some countries or with certain payees where ATM/Debit card fraud has been found to take place. It would be beneficial for you to contact customer service at 1-888-400-7228 or your branch office at least 72 hours prior to your trip to notify the bank of your travel dates and travel destinations.

Do you offer CD's, and what are your rates?

• We offer a wide range of Certificate of Deposit products including our newest Add-On CD. For our current rates please contact Customer Service at 1-888-400-7228.

Does the Bank offer Credit Cards?

• We offer both Personal Credit Cards and Business Credit Cards.

What is my Bank's Routing Number?

• More information can be found on the Routing Number page.

Where do I obtain Employment Information?

• Visit our Career Page for general information on what the company offers its employees, or you may Search Current Employment Opportunities.

Do you have a Spanish Speaking representative?

• Please contact Customer Service at 1-888-400-7228 and select the option for Spanish.

What is my loan balance?

• Your Ready Money, Real Estate and IC loan balances can be accessed via our 24-Hour Bankline automated phone system at 1-800-287-7228. You also may call our Customer Service line at 1-888-400-7228 during regular banking hours for assistance.

May I purchase Series EE Bonds?

• Yes, we will accept and process your application and payment for Series EE Bonds. If you are not a customer of Pacific Capital Bank, N.A., or any member bank of the Network of Preferred Community Banks, please present cash for payment. For inquiries on other types of Savings Bonds please contact Customer Service at 1-888-400-7228.

May I redeem Series EE Bonds?

• Yes, we will redeem Series EE Bonds for customers and non-customers provided the Bond has been held for at least 12 months from date of purchase. The Owner must be the one presenting for cash and must present current and proper identification. If you have further questions, please contact Customer Service at 1-888-400-7228.

Why don't I see my deposit posted to my account?

• There could be several reasons why a deposit hasn't posted yet. When and where you made a deposit can impact its posting. The best way for us to assist you would be for you to please contact Customer Service at 1-888-400-7228 and please have your receipt and account number available so we can better assist you.

If I made a deposit at the ATM, when will it be posted to my account?

• If we receive a deposit at an ATM on a weekend, a holiday, or after 4:30 pm Monday through Friday it will be posted on the next business day.

What do I do if I see transactions and/or charges on my account that I do not recognize?

• Please immediately contact your local branch or call Customer Service at 1-888-400-7228.

Can I redeposit a check that was returned even though it is not the original and just a copy?

• This would depend on the reason for the returned item and how the copy presented will be re-deposited. We recommend taking it to the nearest banking location for an assessment.

Who do I contact to stop the mailings that I continue to receive from one of your Banks?

• Please contact Customer Service at 1-888-400-7228.

Who do I contact for stock/investor information for PCB?

• Visit the Investor Relations section of Pacific Capital Bancorp's site.

Does the Bank offer Home loans?

• Yes. See our Home Loans page, or view our other Loans and Services.

Does the Bank offer Mobile Home Loans?

• Yes we do. Please contact Customer Service at 1-888-400-7228.

Who do I contact once I have submitted a Loan Online?

• Please contact Customer Service at 1-888-400-7228.